Refund policy

Last updated: November 10, 2026

Damaged, defective or wrong items (all countries)
If your order arrives damaged, defective, incomplete or isn't what you ordered, contact us within 14 days of delivery through our contact page. Please include your order number and a photo of the item and its packaging. You don't need to send anything back. We'll send you a replacement or refund the affected item to your original payment method.

Parcels that don't arrive (all countries)
If your parcel hasn't arrived 30 days after it shipped, or the tracking hasn't updated for a long time, contact us. We'll check with the carrier and then resend your order or refund you.

Customers in Switzerland and the USA
We sell cosmetics, personal care items and grooming tools. For hygiene reasons we don't accept returns or exchanges, and we can't refund an order because you changed your mind. Please check the product details and the estimated delivery time before you order.

Customers in the European Union: right of withdrawal

Right of withdrawal
You have the right to withdraw from this contract within 14 days without giving any reason. The withdrawal period expires 14 days after the day on which you, or a third party other than the carrier and indicated by you, take physical possession of the goods. If your order arrives in several parcels, the period starts when you receive the last parcel.
To exercise the right of withdrawal, you must inform us (Glowzed, Levin Birrer, Sandgrubenstrasse 2, 8330 Pfaeffikon, Switzerland, levin.birrer@icloud.com) of your decision to withdraw from this contract by a clear statement, for example an email or a message through our contact page. You may use the model withdrawal form below, but it is not obligatory. To meet the withdrawal deadline, it is sufficient for you to send your notice before the withdrawal period has expired.

Effects of withdrawal
If you withdraw from this contract, we shall reimburse to you all payments received from you, including the costs of standard delivery, without undue delay and in any event not later than 14 days from the day on which we are informed about your decision. We will use the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; you will not incur any fees as a result of such reimbursement. We may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent back the goods, whichever is the earliest.
You shall send back the goods without undue delay and in any event not later than 14 days from the day on which you communicate your withdrawal to us. Please contact us first: we will tell you the return address. The deadline is met if you send back the goods before the period of 14 days has expired. You will have to bear the direct cost of returning the goods. You are only liable for any diminished value of the goods resulting from handling other than what is necessary to establish the nature, characteristics and functioning of the goods.

Exceptions
The right of withdrawal does not apply to sealed goods which are not suitable for return due to health protection or hygiene reasons, if they were unsealed after delivery. At Glowzed this concerns, for example, creams, serums, balms, cleansers, deodorants, lip balm, hair care and styling products, pimple patches, under-eye patches, mouth tape, nose strips, razors and blades, once their seal or packaging has been opened.

Model withdrawal form
(Complete and return this form only if you wish to withdraw from the contract.)
To: Glowzed, Levin Birrer, Sandgrubenstrasse 2, 8330 Pfaeffikon, Switzerland, levin.birrer@icloud.com
I/We (*) hereby give notice that I/We (*) withdraw from my/our (*) contract of sale of the following goods:
____________________________________________
Ordered on (*) / received on (*): ______________
Order number: ______________
Name of consumer(s): ______________
Address of consumer(s): ______________
Signature of consumer(s) (only if this form is notified on paper): ______________
Date: ______________
(*) Delete as appropriate.

Cancellations before shipping
If you want to cancel an order, contact us as soon as possible. Once your order has been passed to our supplier, we can no longer stop it from being shipped; customers in the EU can still use their right of withdrawal as described above.

Your legal rights
This policy doesn't limit any rights you have under the law that applies to you, including statutory warranty rights for defective products.