Terms of service

Last updated: November 10, 2026

1. Who we are
This online store is operated by Glowzed, based in Switzerland. You can find our full contact details in our legal notice (Impressum) and contact information. These terms apply to every order placed in our store by customers in Switzerland, the United States and the European Union.

2. Our products
We sell grooming, skincare, hair care and sleep products. We describe and photograph our products as accurately as we can, but colours and packaging may differ slightly from the pictures.
Our products are not medical devices and not a medical treatment, and results differ from person to person. Always follow the instructions on the product and stop using it if your skin gets irritated. If you have a health condition, for example breathing problems before using mouth tape or a skin condition before using an LED mask or retinol, ask a doctor first.

3. Orders
The products in our store are an invitation to place an order. When you place an order, you make a binding offer to buy the products in your cart. The contract is concluded when we send you the order confirmation by email. We may cancel an order if a product isn't available, if a price was clearly wrong because of a technical error, or if we suspect fraud. In that case we refund you in full.

4. Prices and payment
Prices are shown in Swiss francs (CHF) for Switzerland, in US dollars (USD) for the United States, and in euros (EUR) for the European Union. Shipping costs are added at checkout and shown before you pay. Import VAT, duties or fees that are collected by the carrier on delivery are not included; see our shipping policy. You can pay with the payment methods offered at checkout. Payments are processed securely by our payment providers; we never see or store your full card details.

5. Discount codes
Discount codes can't be exchanged for cash and are only valid under the conditions stated with the code, for example a minimum number of products. Codes can't be added after an order has been placed. We may end a promotion at any time; orders already placed are not affected.

6. Shipping
Shipping costs, delivery times and customs fees are described in our shipping policy. Delivery times are estimates.

7. Returns and right of withdrawal
Customers in the European Union have a statutory right to withdraw from their order within 14 days of delivery without giving a reason. Exceptions apply to sealed hygiene products once they have been opened. The full withdrawal instructions and the model withdrawal form are part of our refund policy.
Customers in Switzerland and the United States: for hygiene reasons we don't take returns of products you simply no longer want.
All customers: if something arrives damaged, defective, incomplete or wrong, we replace it or refund you, as described in our refund policy.

8. Warranty and liability
You have the statutory rights for faulty goods under the law that applies to you. To the extent permitted by law, our liability is otherwise limited to the value of your order. This limitation doesn't apply to damage caused intentionally or through gross negligence, to injury to life, body or health, or where the law of your country doesn't allow a limitation.

9. Content of this website
Texts, images, logos and the design of this website belong to Glowzed or our partners. You may not copy or use them without our permission.

10. Privacy
How we handle your personal data is described in our privacy policy.

11. Changes to these terms
We may update these terms from time to time. The version that was published when you placed your order applies to that order.

12. Applicable law and place of jurisdiction
These terms are governed by Swiss law, excluding the UN Convention on Contracts for the International Sale of Goods (CISG). If you are a consumer living in the European Union, this choice of law does not deprive you of the protection of the mandatory consumer protection rules of the country where you live, and you may also bring proceedings in the courts of that country. Otherwise, the place of jurisdiction is Zurich, Switzerland, unless mandatory law provides otherwise.

13. Contact
Questions about these terms? Write to us through our contact page or by email (see our contact information).